Privacy Policy

Last updated: 15 July 2026

About this policy

Salamanca Fresh (Retail) Pty Ltd (ABN 93 606 278 773), trading as Salamanca Fresh, respects your privacy and handles personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply.

This policy explains how we collect, hold, use and disclose personal information across our stores, the Salamanca Fresh website, our online shopping services, promotions, recruitment and other dealings with you.

Personal information we collect

The personal information we collect depends on how you interact with us. It may include:

• your name, address, telephone number and email address;
• account, order, delivery, collection and transaction details;
• marketing preferences and information you provide when entering a promotion or competition;
• enquiries, feedback, complaints and records of our communications with you;
• employment history and other information provided with a job application;
• identity or age verification details where required for restricted products; and
• technical information such as your IP address, browser type, device information, referring page, pages visited and the date and time of your visit.

We do not generally seek sensitive information. If you choose to provide information about a dietary requirement, allergy, disability or other sensitive matter, we will handle it only for the purpose for which it was provided or as otherwise permitted by law.

How we collect personal information

We usually collect personal information directly from you when you contact or visit a store, use an online service, place an order, enter a promotion, apply for a position or communicate with us. We may also receive information from a person acting on your behalf, our online shopping and technology providers, delivery providers, payment providers, related businesses or other sources where authorised by you or by law.

Our web servers may automatically record technical information for security, troubleshooting and performance purposes. A functional cookie may remember your preferred Salamanca Fresh store so shop and specials links can open the right online store. External services, including the online shop, maps and social media platforms, may use cookies or similar technologies under their own privacy policies when you visit those services.

You may deal with us anonymously or using a pseudonym where practical and lawful. If you do not provide information that is reasonably required, we may be unable to provide the requested product, service or response.

Why we collect and use personal information

We collect, hold, use and disclose personal information to:

• provide products, online shopping, delivery and collection services;
• respond to enquiries, feedback, complaints and requests;
• administer accounts, transactions, promotions and competitions;
• assess job applications and manage recruitment;
• improve our stores, products, services and website;
• protect customers, staff and our systems, and detect fraud or misuse;
• meet legal, regulatory, insurance and record-keeping obligations; and
• send marketing where you have consented or where otherwise permitted by law.

You can opt out of marketing at any time by using the unsubscribe option in a message or by contacting us. We will not sell your personal information.

When we disclose personal information

We may disclose personal information to Salamanca Fresh stores and authorised staff, service providers that support our operations, online shopping, payment, delivery, hosting, email, security and IT services, professional advisers, insurers, and government or law enforcement bodies where required or authorised by law.

Online shopping is provided through an external platform. When you choose a store and continue to its online shop, the privacy policy presented there also applies to the information collected through that service.

Overseas disclosure

Some technology, hosting, communications and social media providers may process or store personal information outside Australia. The countries involved depend on the provider and may include the United States and other countries identified in that provider’s privacy policy. Where the Australian Privacy Principles apply, we take reasonable steps to ensure overseas disclosures are handled consistently with them.

Security and retention

We take reasonable physical, technical and organisational steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. No method of electronic storage or transmission is completely secure.

We keep personal information only for as long as it is needed for the purpose for which it was collected or as required by law. When it is no longer required, we take reasonable steps to destroy it or de-identify it. If an eligible data breach occurs, we will respond in accordance with the Notifiable Data Breaches scheme.

Access and correction

You may ask to access personal information we hold about you or request that it be corrected. Contact our Privacy Officer using the details below. We may need to verify your identity before acting on a request. If an exception under the Privacy Act applies, we will explain our decision where required. We do not charge for making a request, although the law may permit a reasonable charge for providing access in some circumstances.

Privacy enquiries and complaints

If you have a privacy question or complaint, please provide enough detail for us to investigate and contact you. We will acknowledge and investigate complaints within a reasonable time and explain the outcome.

Privacy Officer
Salamanca Fresh (Retail) Pty Ltd
41 Salamanca Place
Hobart TAS 7000

You can also view our store contact details and telephone your nearest Salamanca Fresh store.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

Changes to this policy

We may update this policy when our information-handling practices or legal obligations change. The current version and its last-updated date will be published on this page.