FAQ

Is Salamanca Fresh locally owned?

Yes! Salamanca Fresh is wholly Tasmanian owned and operated.

Why are you called Salamanca Fresh?

Our first store was called the Salamanca Fruit Market.  It was and still is our flagship store.  In 2010 we decided to rebrand and begin an expansion.  We decided that the name Salamanca Fruit Market didn’t really reflect the fact that we weren’t just a fruit market.  By that stage we had become a gourmet deli and fresh meat store, fresh produce specialist and gourmet grocer. We decided that A) we should keep “Salamanca” in our name to remember our heritage, and B) “fresh” is an everlasting trait of the business.

What is the history of Salamanca Fresh?

We started life in 1979 as a wholesale fresh produce business, selling to restaurants, hotels and corner stores.  Sometimes we over purchased and had an excess of food and seconds for sale that we sadly had to throw out.  Around 1981 we thought it would be a good idea to find retail premises to sell the fresh produce that our wholesale customers did not buy.  So we purchased the old “Clements and Marshalls” apple outlet in Salamanca Place.  The people of Hobart soon let us know that they too wanted access to the quality produce that was going to restaurants, hotels and cornerstores and so our wholesale/retail concept took on the challenge.  We focused, learned and devoted our time to finding the best ways to get a wider range of fresh produce to Hobart consumers in the fastest time possible.  At first we slept in the back seat of a car at the Melbourne markets so we could be the first to buy the freshest food as the trucks pulled in from the farms.  Then we got to know both local and mainland farmers well (we’ve employed some of their children over the years – we’ve been to their weddings, birthdays, travelled together to banana conferences – Yes! banana conferences). And lastly, the idea came to us that we could start our own transport company to buy direct from these farmers we were forging relationships with.

Where are your stores located?

We have seven stores located in suburbs around Hobart. You can find the full contact details for each store here.

How long does it take for my F&V to arrive at the store after they’ve been picked?

It depends on the size of the farm, where the farm is located, the season and the fruit or vegetable.  Some examples are below.

  • The fastest distribution happens when the supplier is a small farm located in Hobart – your F&V arrive the same day or first thing the next day. They can include cherries, berries, apples, pears, cucumbers, tomatoes, lettuce, cabbages, cauliflowers, potatoes, carrots, herbs and more.
  • If the farm is large and supplies many places, including the mainland, your F&V will probably be picked in the early hours of the morning, packed at the farm the same day and arrive at our store the next day.
  • The longest transport time is for bananas. They must be picked very green from a farm in northern Queensland and go through a ripening process of several days in our banana rooms here in Hobart. The total time from picking through to ripening through to the shop shelf is 12 days.
How can I tell where the food comes from?

We write the place where the fresh produce was grown on our price tickets.

How do my F&V get to the store?

If it’s locally grown, the farmer, depending on where he or she is, will deliver straight to the store or to SHV Wholesalers, from where we then deliver it to our stores.  Generally, if it’s not locally grown, our transport company will deliver it from the farms to SHV and then to the stores.

Why is Salamanca Fresh produce so fresh?

It is fresh because our wonderful growers get it to us ASAP (growers want to get their produce to you ASAP) and if they can’t, we go to them.  We take the time to carefully explain to our fresh produce team members how we have “nursed” the fresh produce before it gets to them so they make sure they store it, handle it and display it with respect.  We say to them “we’re passing the baton on to you”.  Also, we have special temperature-controlled storage and transport.

How often do you re-stock the deli with fish/meat/salads?

Daily.

How do I know if the food is locally grown?

We label all our local produce with “Tasmanian Grown.” Just check the writing on each product’s price ticket.

Can I return any items?

If any item that you purchased at Salamanca Fresh is faulty or damaged at the time of purchase, just provide proof of purchase and we will happily refund you or exchange the product.

Does Salamanca Fresh offer free parking at any of their stores?

Free parking (either on-site or street parking) is available at all Salamanca Fresh stores, except for the Salamanca Place store. Parking at this location is metered and requires coin payment.

Do you have plastic bags?

We prefer to pack our customers’ purchases into their own bags, but if they don’t have a bag we can offer them a reusable plastic bag (compliant with state laws) free of charge, or a hessian bag (see below), which can be purchased.

What are your alternatives to plastic bags?

Large hessian carry bags are available to purchase at the counter at all Salamanca Fresh stores.

Does Salamanca Fresh donate to any charities?

Salamanca Fresh donates to a number of charities and community groups every year, including the Australian Heart Foundation and the Estia Street Festival.

Can I buy organic produce at Salamanca Fresh?

Yes, Salamanca Fresh provides numerous organic products in all areas, including fresh produce, meat and general groceries – just look out for the signs and labels.

Can I buy bread from Salamanca Fresh?

Yes, we have a wide range.  Some of our suppliers are Pigeon Whole Bakers, Southern Bakehouse, The Brezel Backerei, Manna Bakehouse, Summer Kitchen Organic Bakery, Lipscombe Larder and Jackman & McRross.

Can I fill up my own container at the deli?

No unfortunately, due to health regulations.

Can I bring my own paper to wrap up my bread?

No unfortunately, due to health regulations.

Where is your meat sourced?

From northern Tasmania, King Island and sometimes Cape Grim.

Can I purchase free range produce (chicken/eggs)?

Absolutely – we proudly supply both free range chicken and free range eggs.

How can I apply for a job at Salamanca Fresh?

Go to the footer of our website and click on the “Join Us” tab. Or can you click here.

Can I order a hamper?

Yes, you can place an order for a hamper at any of our stores. Just head in and ask at the deli.

What are your opening hours?

All Salamanca Fresh stores are open from 7am to 7pm, 7 days a week. However, in summer, some of our stores are open until 8pm.  These details get posted on our website.