FAQ

Is Salamanca Fresh locally owned?

Yes! Salamanca Fresh is wholly Tasmanian owned and operated. We are proud of our Tasmanian roots and work hard to support other Tasmanian businesses as well.

Why are you called Salamanca Fresh?

Our first store was called the Salamanca Fruit Market.  It was and still is our flagship store, in the heart of Salamanca Place, in Hobart, Tasmania.  In 2010 we decided to rebrand and begin an expansion.  We decided that the name Salamanca Fruit Market didn’t really reflect the fact that we weren’t just a fruit market.  By that stage we had become a gourmet deli and fresh meat store, fresh produce specialist and gourmet grocer. We decided that A) we should keep “Salamanca” in our name to remember our heritage, and B) “fresh” is an everlasting trait of the business.

What is the history of Salamanca Fresh?

We started life in 1979 as a wholesale fresh produce business, selling to restaurants, hotels and corner stores.  Sometimes we over purchased and had an excess of food and seconds for sale that we sadly had to throw out.  Around 1981 we thought it would be a good idea to find retail premises to sell the fresh produce that our wholesale customers did not buy.  So we purchased the old “Clements and Marshalls” apple outlet in Salamanca Place.  The people of Hobart soon let us know that they too wanted access to the quality produce that was going to restaurants, hotels and cornerstores and so our wholesale/retail concept took on the challenge.

We focused, learned and devoted our time to finding the best ways to get a wider range of fresh produce to Hobart consumers in the fastest time possible.  At first we slept in the back seat of a car at the Melbourne markets so we could be the first to buy the freshest food as the trucks pulled in from the farms.  Then we got to know both local and mainland farmers well (we’ve employed some of their children over the years – we’ve been to their weddings, birthdays, travelled together to banana conferences – Yes! banana conferences). And lastly, the idea came to us that we could start our own transport company to buy direct from these farmers we were forging relationships with.

Now we have seven Salamanca Fresh stores around Southern Tasmania and are a green grocer, deli, butcher, fishmonger and grocery store, all in one.

Where are your stores located?

We have seven stores located in suburbs around Hobart:

  • Salamanca Place,
  • South Hobart (Davey Street),
  • Sandy Bay (King Street),
  • Lenah Valley,
  • Bellerive,
  • Kingston and
  • Huonville.

You can find the full contact details for each store here.

How long does it take for my fruit and vegetables to arrive at the store after they’ve been picked?

It depends on the size of the farm, where the farm is located, the season and the fruit or vegetable.  Some examples are below.

  • The fastest distribution happens when the supplier is a small farm located in Hobart – your fruit and vegetables arrive the same day or first thing the next day. They can include cherries, berries, apples, pears, cucumbers, tomatoes, lettuce, cabbages, cauliflowers, potatoes, carrots, herbs and more.
  • If the farm is large and supplies many places, including the mainland, your F&V will probably be picked in the early hours of the morning, packed at the farm the same day and arrive at our store the next day.
  • The longest transport time is for bananas. They must be picked very green from a farm in northern Queensland and go through a ripening process of several days in our banana rooms here in Hobart. The total time from picking through to ripening through to the shop shelf is 12 days.

How can I tell where the food comes from?

We write the state or country where the fresh produce was grown on our price tickets. For packaged food, the country of origin will be written on the product label.

How do my fruit and vegetables get to the store?

If the fruit and vegetables are locally grown, the farmer, depending on where he or she is, will deliver straight to the store or to SHV Wholesalers, from where we then deliver it to our stores.  Generally, if it’s not locally grown, our very own transport company will deliver it directly from the farms to SHV and then to the stores.

Why is Salamanca Fresh produce so fresh?

Salamanca Fresh produce is so fresh because our wonderful growers get it to us ASAP (growers want to get their produce to you while it is at it’s absolute freshest) and if they can’t, we go to them.

Once it arrives at our stores, we take the time to carefully explain to our fresh produce team members how we have “nursed” the fresh produce before it gets to them so they make sure they store it, handle it and display it with respect.  We say to them “we’re passing the baton on to you”.

To add further benefit, we have special temperature-controlled storage and transport for all our produce.

How often do you re-stock the deli with fish/meat/salads?

Our deli is restocked daily with fresh fish, meat and salads. We make our salads in-house for you to enjoy the very same day.

How do I know if the food is locally grown?

We label all our local produce with “Tasmanian Grown.” Just check the writing on each product’s price ticket. This includes local  meat and eggs as well!

Discover some of our local suppliers by clicking here.

 

Can I return any items?

If any item that you purchased at Salamanca Fresh is faulty or damaged at the time of purchase, just provide proof of purchase and we will happily refund you or exchange the product. It is very important to us that our customers are receiving the highest quality and freshest groceries.

Does Salamanca Fresh offer free parking at any of their stores?

Free parking (either on-site or street parking) is available at all Salamanca Fresh stores, except for the Salamanca Place store. Parking at this location is located at Salamanca Place, so is metered and requires coin payment.

Do you have plastic bags?

We prefer to pack our customers’ purchases into their own bags, but if they don’t have a bag we can offer them a reusable plastic bag (compliant with state laws) free of charge, or a hessian bag (see below), which can be purchased in-store.

What are your alternatives to plastic bags?

Large hessian carry bags are available to purchase at the counter at all Salamanca Fresh stores. We also encourage our customers to bring in their own bags, so that we can avoid the use of plastic bags.

Does Salamanca Fresh donate to any charities?

Salamanca Fresh donates to a number of charities and community groups every year, including the Australian Heart Foundation and the Estia Street Festival.

Can I buy organic produce at Salamanca Fresh?

Yes you can buy organic produce at Salamanca Fresh as we provide numerous organic products in all areas, including fresh produce, meat, and general groceries – just look out for the signs and labels.

Can I buy bread from Salamanca Fresh?

Yes, we have a wide range of bread in all shapes and sizes.  Some of our suppliers are Pigeon Whole Bakers, Southern Bakehouse, The Brezel Backerei, Manna Bakehouse, Summer Kitchen Organic Bakery, Lipscombe Larder and Jackman & McRross. We also offer sandwich loaves and wraps.

Can I fill up my own container at the deli?

No unfortunately, due to our company health and safety policy.

We don’t allow BYO take away containers, due to the risk of cross contamination, especially since our deli and butcher sells smallgoods, cold meats and fresh meat and fish.

Can I bring my own paper to wrap up my bread?

No unfortunately, due to our company health and safety policy.

Since we don’t know how clean the paper is, we don’t ask our staff to wrap bakery items in customers’ papers.

Where is your meat sourced?

Our meat is sourced from northern and southern Tasmania, King Island and sometimes Cape Grim.

When supply of local meat is low, then we source from the mainland.

Can I purchase free range produce (chicken/eggs)?

Absolutely – we proudly supply both free range chicken, both fresh and roasted (such as Marion Bay chicken) and free range eggs (such as Valley Brook eggs).

How can I apply for a job at Salamanca Fresh?

If you are interested in applying for a job at Salamanca Fresh, simply go to the footer of our website and click on the “Join Us” tab. Or can you click here.

Can I order a hamper?

Yes, you can place an order for a customised hamper at any of our stores. Just head in and ask at the deli – our friendly staff will be happy to help you to get your hamper absolutely right.

What are your opening hours?

All Salamanca Fresh stores are open from 7am to 7pm, 7 days a week. However, in summer, some of our stores are open until 8pm.  These details get posted on our website and are updated accordingly.